Contact HerRoom Customer Service
HerRoom Phone Numbers and Emails
Toll-Free Number:
-
(800) 558-6779
Customer Service:
-
(214) 838-5860
HerRoom Email:
Customer Service
Contact Information
HerRoom Website:
HerRoom Help Center:
Corporate Office Address:
HerRoom
1295 Majesty Drive,
Dallas,
Texas
75247
United States
Other Info (opening hours):
Available Hours:
Mon-Fri 8 am-7:00 pm CT
Chat/Email
Sat 10:00 am-7:00 pm CT
Chat/Email
How Good is HerRoom's Customer Service?
Summary of HerRoom Customer Service Calls
368
TOTAL
CALLS
CALLS
01:36
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HerRoom?
Shipping and Delivery Question:
- “To correct the bra size ordered”
- “Shipping”
- “Shipment”
Request for Information Question:
- “About an order that was placedl”
- “Find out what method I paid with”
- “Question about fit”
Return/ Replace Question:
- “Returning a call or voicemail from you about my address.”
- “Return”
- “I'm calling because ai ordered merchandise that was too small and I wanted to exchange them. I emailed and I have yet to get a response back. I'm considered just getting it refunded if this is how the communication is.”
Cards Question:
- “Card declined”
- “Update credo card”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel an order”
- “Cancel my order”
Payments and Charges Question:
- “Charged for merchandise I never recd”
- “Billing”
- “Billed twice for an order”
Product/ Service Question:
- “Regarding my order and my information”
- “Product issues”
- “Defective merchandise”
Website/ Application Question:
- “Your website is not showing color choices for wacoal bras 855315”
- “To place an order. Website defective”
- “You're site is having issues, can't place order's.”
Refund Question:
- “Refund in returned item sent”
- “Only got one refund Supposed to get two”
- “Refund also waiting for another order”
Account Question:
- “You took money out my account”
- “No way to log in - cleared cache, reset pw!”
- “Have account but can't Log in & items in my box”
Staff Question:
- “Customer service”
Other Question:
- “Where's the rest of my order ? 1 mo. old now”
- “I'm not receive my order”
- “Order change”
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HerRoom